Question 1

Is it really free to sign up?

Accepted Answer

Yes. There is no setup or monthly fee. You pay a fee only when a payment succeeds. Failed and expired payments cost nothing.

Question 2

Can I start before my documents are approved?

Accepted Answer

You get sandbox keys and your payment link right away, so you can build and test today. Live payments switch on once your business is verified.

Question 3

Which documents do I need?

Accepted Answer

For a company: deed of establishment, SK Kemenkumham, NIB, company NPWP and the director's KTP. For individual sellers: KTP, NPWP and a selfie.

Question 4

How long does verification take?

Accepted Answer

Most businesses are reviewed within one to two working days. You will see the status in your dashboard and by email.

Question 5

When do I receive my money?

Accepted Answer

Every day's payments are credited to your Zeny balance the next day, every day of the year. Withdraw to your bank or pay out from the balance.

Question 6

Is my money safe?

Accepted Answer

Payments run on licensed payment infrastructure in Indonesia. Every business is verified before going live, and every payout is screened before it leaves.

Question 7

What payment methods does Zeny support?

Accepted Answer

QRIS, bank virtual accounts (BCA, Mandiri, BNI, BRI), e-wallets (GoPay, OVO, DANA, ShopeePay), cards (Visa, Mastercard, JCB) and retail cash payments at Alfamart and Indomaret.

Question 8

Is Zeny live yet?

Accepted Answer

Not yet. Zeny is in final checks. Join the waitlist and we will email you the day signups open.